Sentinel have specialist teams dedicated to key customer requirements in order to deliver optimal customer service. Both contracted and pay as you go customers can access experienced experts any-time, anywhere, meaning fast completion of works, accurate and regular communication and support when you need it.
With the latest technology at their fingertips and regular industry leading training, our workshop teams are passionate about keeping your fleet in first class condition. Experienced across all vehicle types, makes and models as well as an impressive range of auxiliary equipment, our continual investment in our people means they deliver excellent results for you.
Working closely with our workshops is our rapid response mobile team – a 580 strong (and always growing) team, with the knowledge and tools to deliver quality service out in the field. Available all over the UK 24/7 their aim is to keep your commercial fleet running so they’re always ready for anything!
Crucially, our mobile teams offer preventative and maintenance visits at your site too – because you shouldn’t have to wait until there is an issue for support.
Any time you contact our customer call centre you’ll receive helpful, accurate information, because as well as giving our team access to real time data, we make sure they understand the realities of our customer’s needs and requirements.
By taking ownership of actions and driving solutions through our partner and manufacturer network they’ll be your advocate, your problem solver and help keep you and your operators organised.
But we’re more proactive than just being ready for your call, the team will schedule all your contract servicing, maintenance and repairs and keep all your stakeholders informed along the way.
You can get in touch 24 hours, 365 days a year – we’re always here when you need us.
Account Management team
Having a single point of contact for your fleet management account has many benefits, especially for large national clients with complex fleets or requirements.
Our dedicated Account Managers know the industry inside out, so they know just how to collaborate across business functions, partners, suppliers, operators and more. As a result, they’ll help you deliver key objectives like cost, waste and efficiency savings and they can also work on delivering service and operational improvements. If you already know what your fleet key performance indicators are, your Account Manager will work with you to deliver them and if you’re unsure they’ll guide you in understanding exactly what can be achieved.