As part of our management services we offer our skilled contact center which focuses on providing helpful customer and driver / operator support 24 hours a day 365 days a year.
The team are always available to help with:
Vehicle off road issues
- Chase all VOR situations and advocate for speedy, cost effective resolution
- Provide live progress updates
- Provide estimated completion times
- Escalate issues with manufacturers
Maintenance & repairs
- Communicate the right authorisation and order numbers to repairers, enabling them to start jobs quickly
- manage charges and authorisation for rechargeable repairs in line with pre agreed criteria
- manage ad-hoc invoice or costing queries
Documentation
Ensure that all reports and documents are legislation compliant at all times. This includes:
- Action/s needed prior to the next scheduled inspection
- Brake pad measurements
- Date of inspections
- Defects identified and action/s taken to resolve
- Odometer readings
- Tyre tread depths
- Vehicle registration details
Reporting
The team also provide transparent monthly reports which include:
- Costs and budget management
- Damage by type and parts used
- MOT Pass rate
- Reported defects
- Parts used and replaced
- Dealer performance against KPIs
- Our own performance against agreed KPIs
In addition to the contact centre team we provide access to R2C cloud based, web access, fleet management software. Using this industry leading software, you can access your full vehicle history and all up to date documentation anytime you want to.